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- Getting startedYour account, your first mailbox, your first campaign.4 articles
- Outreach and campaignsSequences, leads, A/B tests, limits and tracking.3 articles
- DeliverabilityDNS records, warmup, mailbox health and the spam check.5 articles
- Account and billingPlans, invoices, teammates and security.3 articles
- Integrations and APIConnected apps, API keys, webhooks and importers.5 articles
- TroubleshootingWhen a mailbox, a campaign or an email misbehaves.4 articles
Start here
What a new workspace needs first, in the order it comes up.
- How to connect Gmail and Google WorkspaceConnect Google Workspace with Google sign-in, or a personal Gmail address over SMTP with an app password.
- Set up SPF, DKIM, and DMARC for your domainWhat the three DNS records do, example values, and how to confirm them in Fuzegenai.
- What is domain warmup and how long does it take?How warmup builds a sending history for a mailbox, and what decides when it is ready.
- Import leads from CSV and map custom fieldsUpload a CSV or Excel file, map its columns and turn the extra ones into custom fields.
- Sending limits and daily volume caps explainedHow mailbox limits, campaign pace and your plan's monthly allowance decide what gets sent.
- Track opens, clicks, and replies in campaignsSwitch open and link tracking on or off, and know how far to trust each number.
Every article
Grouped by topic.
Getting started
Your account, your first mailbox, your first campaign.
- Create your account and workspaceSign up with email or Google, verify your address and create the workspace that holds your campaigns.
- How to connect Gmail and Google WorkspaceConnect Google Workspace with Google sign-in, or a personal Gmail address over SMTP with an app password.
- Connect Microsoft 365, Outlook and SMTP mailboxesConnect Microsoft mailboxes with Microsoft sign-in, and any other mailbox over SMTP and IMAP.
- Launch your first campaignThe shortest path from an empty workspace to a campaign that is sending.
Outreach and campaigns
Sequences, leads, A/B tests, limits and tracking.
- Import leads from CSV and map custom fieldsUpload a CSV or Excel file, map its columns and turn the extra ones into custom fields.
- Sending limits and daily volume caps explainedHow mailbox limits, campaign pace and your plan's monthly allowance decide what gets sent.
- Track opens, clicks, and replies in campaignsSwitch open and link tracking on or off, and know how far to trust each number.
Deliverability
DNS records, warmup, mailbox health and the spam check.
- Set up SPF, DKIM, and DMARC for your domainWhat the three DNS records do, example values, and how to confirm them in Fuzegenai.
- What is domain warmup and how long does it take?How warmup builds a sending history for a mailbox, and what decides when it is ready.
- Mailbox health and reputationWhat the reputation score means and what Fuzegenai does when a mailbox's rating drops.
- The pre-send spam checkEvery campaign email is scored before it sends. What the score means and how to fix a held step.
- Use a separate domain for cold emailWhy cold outreach should not share a domain with your newsletter or your team's mail, and how to set up the second one.
Account and billing
Plans, invoices, teammates and security.
- Plans and the free trialWhat the 14-day trial includes, its limits, and what each paid plan adds.
- Upgrade, cancel and download invoicesWhere billing lives, who can change it, and what happens when you cancel.
- Security, sign-in and where your data livesHow single sign-on is set up, what roles and approvals control, what the audit log keeps, and where Fuzegenai stores data.
Integrations and API
Connected apps, API keys, webhooks and importers.
- API keys and the REST APICreate an API key, authenticate a request and find the API reference.
- Automate with Zapier, Make and n8nSend campaign events to an automation tool by webhook, and act on Fuzegenai through the API.
- Move from Instantly, Smartlead or MailerLiteWhat each built-in importer brings across from your old tool, and what it leaves behind.
- CRM imports: fields and directionThe exact fields the HubSpot, Salesforce and Pipedrive imports read, where the leads land and when each import runs.
- Connect Zoom and create meetings from the InboxAdd the Zoom app, create or insert a Zoom meeting from a reply thread, remove the app, and what Fuzegenai does with your Zoom data.
Troubleshooting
When a mailbox, a campaign or an email misbehaves.
- Why is my campaign not sending?The checks a campaign must pass before it sends, in the order to work through them.
- A mailbox shows as disconnected or inactiveWhat each mailbox state means and how to reconnect one that has lost its connection.
- Emails are landing in spamA checklist for spam placement, from authentication to volume to content.
- Bounces: hard, soft, and what to doHow hard and soft bounces differ, what happens to a bounced lead, and how to prevent them.
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